Zero Return Policy on Meat Purchases
At Big Dog Farms, we are committed to providing our customers with top-quality meat products and ensuring a positive experience with our services. In order to maintain the highest standards of safety, hygiene, and product integrity, we have implemented a Zero Return Policy on all meat orders.
Our Zero Return Policy is in place to uphold the safety and well-being of our customers and to ensure the freshness and quality of our meat products. Once an order has been processed and leaves our facility, it cannot be returned or exchanged due to the perishable nature of the items.
Please take note of the following key points regarding our Zero Return Policy:
1. Product Inspection: We conduct rigorous quality checks on all products before they leave our facility. We encourage customers to inspect their orders upon delivery to ensure that they meet their expectations.
2. Contact Information: Should you encounter any concerns or issues with your order, please promptly contact our customer service team at 859.421.9709 or Contact@bigdogfarmsky.com.
3. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please notify our customer service team within 24 hours of receiving your order. We will work with you to promptly address the issue and find a suitable resolution.
4. Cancellations and Modifications: Once an order is confirmed, cancellations or modifications may be subject to certain limitations.
We appreciate your understanding and cooperation with our Zero Return Policy. This policy allows us to prioritize the safety and satisfaction of our customers while maintaining the high standards we set for our meat products. If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team.
Thank you for choosing Big Dog Farms for your meat orders. We value your trust and are dedicated to providing you with exceptional products and services.
Merchandise Return Policy
Thank you for choosing Big Dog Farms! We strive to provide you with high-quality products and excellent customer service. In the event that you need to return a purchase, please review our return policy below:
Return Period: You have 14 days from the date of purchase to initiate a return.
Eligibility Criteria: To be eligible for a return, the merchandise must be unused, in the same condition as received, and with all original tags attached.
Initiation of Return: To initiate a return, please contact our customer service team at Contact@bigdogfarmsky.com within the 14-day return period. Provide your order number and details about the item you wish to return.
Packaging: Ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if available.
Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part.
Inspection and Approval: All returned items will be inspected upon receipt. If the item meets our return criteria, a refund will be issued. If not, the item will be returned to the customer, and no refund will be processed.
Restocking Fee: A 10% restocking fee will be deducted from the refund amount for all eligible returns. This fee helps cover the costs associated with processing and restocking returned merchandise.
Refund Processing: Refunds will be processed within 5-7 business days after the returned item is received and inspected.
Contact Information: If you have any questions or concerns regarding our return policy, please contact our customer service team at Contact@bigdogfarmsky.com.
Thank you for shopping with Big Dog Farms. We appreciate your business and look forward to serving you again in the future!